by brumm | Nov 18, 2020 | 2020, Article, Company, News
Digital services based on disruptive technologies are core pillars of any flexible and future-ready organization. Deploying them alongside the travel journey helps to create a customer centric, seamless experience and restores lost trust during times of crisis. The...
by brumm | Nov 10, 2020 | 2020, Article, Company, News
As passenger volumes have decreased dramatically, with facilities and resources made redundant and the uncertainty of traffic forecasts, airport operators across the globe are warning of worsening financial impact from the pandemic. The balance between revenues and...
by brumm | Nov 5, 2020 | 2020, Article, Company, News
Systematic customer experience management is key to identifying the most effective measures to regain trust in travelling and win the fight for passengers despite limited resources in times of crisis. Our experts Wolfgang Bublitz and Laura Nostadt share insights on...
by brumm | Nov 2, 2020 | 2020, Article, Company, News
Through the Covid-19 pandemic airlines are stuck in the worst economic crisis of all times. As travel restrictions are rather intensified than eased, airlines nowadays intensively concentrate on minimal cash drain and cost savings to survive this worldwide depression....
by brumm | Oct 15, 2020 | 2020, Article, Company, News
Remember the good old days, when travelling was so simple? You just had to book a ticket and hop on the plane. However, the current pandemic has brought a paradigm shift in terms of decision-making criteria for travelling. Covid-19 has led to new personal factors...
by brumm | Oct 14, 2020 | 2020, Article, Company, News
The aviation industry and airlines are suffering tremendously from financial impacts of the COVID crisis. In this episode of the Lufthansa Consulting Aviation Talk podcast, we discuss how airlines dealt with the significant losses of revenues so far, and which...
